For all and everyone
Being part of the County Council of Blekinge, the public transport provider “Blekingetrafiken” were in 2019 presented with a challenge similar to that of many organizations within state or municipality in Sweden – the revised legislation around accessibility for digital services.
Case ― Blekingetrafiken
For all and everyone
Being part of the County Council of Blekinge, the public transport provider “Blekingetrafiken” were in 2019 presented with a challenge similar to that of many organizations within state or municipality in Sweden – the revised legislation around accessibility for digital services. With a website from 2014 where accessibility was good but not as prioritized, a significant push was necessary. This revision had to include structure, design and code – but also rewriting and producing a lot of content.
Milou had the responsibility to deliver information architecture, user flows, interaction design, graphic design and technical development – all the time working closely with the people at Blekingetrafiken.
The project had a tight delivery time over four months – something that required a smart and streamlined interaction between Milou and Blekingetrafiken. Using an agile methodology with daily check-ins, backlog grooming for prioritization, sprint planning, rapid prototyping and pivoting when needed – with developers involved very early to validate the technical feasibility of the user experience.
As a team together with our client, we also managed to handle some, for the project, quite substantial challenges. One of these being that Blekingetrafiken’s new ticket solution was due in December 2019 – something that led to a very tight delivery schedule. And as the new ticket solution wasn’t delivered and available until very late in the project, integration could not be done and tested as early on as would have been preferred. Upon release of this, the new website, integration had to be done with both the old and new ticket solution – something that proved a challenge for user interaction and communication.
Blekingetrafiken’s new web presence was delivered in November 2019 after an intense four-month project period. Work with maintenance and further improvements started immediately where the focus in 2020 is to optimize the user experience, conversion rates and user satisfaction.
The delivery contained:
Karlskrona Kommun CampaignStrategy, Concept, Film & Media
KHK - #KHKFOREVERStrategy, Concept, Film & Media
Miljödata BrandingStrategy, Branding & Communication
Miljödata WebStrategy, UX, Design & Development
BlekingetrafikenStrategy, UX, Design & Development
Stars and StripesStrategy, Concept, Design, Copy, Photography
Länsstyrelsen Blekinge - MathantverkPrint design
City Network - Ett moln för EuropaConcept & Design
Länsstyrelsen Blekinge - GårdsbutiksrundanLogo and Print design
Stars and Stripes - Giving BackStrategy & Design
Business BlekingeConcept, Copy, Design, Film & Development
Krona KraftBranding, Design & Development
Affärsverken ChatbotConcept & Development
Affärsverken annual reportConcept, Design & Development
Move Home, Bygg OnlineStrategy, UX, Design & Development
ARK56Strategy & Branding
TrivselhusStrategy, Design, 3D & App Development
WaproBranding & Design
CompuverdeStrategy, Branding & Communication
MCT BrattbergDigital service