Välfärdsguiden

Samordningsförbudet Centrala Östergötland / SCÖ

Välfärdsguiden is a project led by Samordningsförbundet Centrala Östergötland aimed at building a digital tool that helps individuals navigate the welfare system and progress towards independence and self-sufficiency.

The Vision for “Välfärdsguiden'' is to provide guidance for people lost in the system through a useful platform with a tailored voice, helping them feel empowered to change their lives.

WHAT WE DID

ID/UX
Art Direction
Graphic design
Development
Test
Accessabillity
Agile project management

DATE

Fall 2021

More info

The current welfare system structure is complex, and information about the support available is scattered across the websites of many different organisations. This makes it hard for me as a citizen to understand how to get the services I need and am entitled to.
Välfärdsguiden will be a centralised, inclusive and accessible platform for comprehensive information about the welfare system.

In order to make sure we developed a solution tailor-made for the complex target group we have worked successfully with end-user testing in order to identify where we can make improvements, and to make sure we have included what really matters to the users.

By doing the user testing in an early stage it gives us the benefits of:

To check if the prototype meets the user’s expectations
Allows us to see how successful users are with their tasks
Identifying the elements of the prototype that users might encounter problems- or gets stuck with.

Soft headings, easy-to-read body text, bright and lively complementary colors, relatable illustrations that enhances a certain area or subject, and images
with a positive vibe.