The current welfare system structure is complex, and information about the support available is scattered across the websites of many different organisations. This makes it hard for me as a citizen to understand how to get the services I need and am entitled to.
Välfärdsguiden will be a centralised, inclusive and accessible platform for comprehensive information about the welfare system.

In order to make sure we developed a solution tailor-made for the complex target group we have worked successfully with end-user testing in order to identify where we can make improvements, and to make sure we have included what really matters to the users.

By doing the user testing in an early stage it gives us the benefits of:

• To check if the prototype meets the user’s expectations
• Allows us to see how successful users are with their tasks 
• Identifying the elements of the prototype that users might encounter problems- or gets stuck with.